Refund eligibility and how to request a refund for Image to Layers AI.
2026/11/02
You may request a full refund within 7 days of payment if none of the order's credits have been used. This policy applies to subscription payments, including renewals, and one-time credit pack purchases on Image to Layers AI. Each payment is assessed separately.
The 7-day window runs from the time of successful payment to the time you submit your request, not the time we finish reviewing it. An order is unused when none of the credits issued for that order have been consumed. Used orders and requests submitted after this window are not eligible under this policy, except where applicable law requires otherwise.
Email support@imagetolayers.ai with:
Do not send passwords or full payment card details. If you believe a payment was duplicated or charged incorrectly, include the relevant order references so we can investigate.
We manually verify the payment, the request date, and whether the order has been used. We may ask for information needed to identify the purchase and will communicate the outcome by email.
Approved refunds cover the full eligible order and are returned to the original payment method. Credits associated with a refunded order are removed. The time it takes for the refund to appear depends on the payment provider and your financial institution; we do not promise a fixed arrival date.
You can cancel renewal through the billing settings in your account. Cancellation stops future renewals and does not automatically refund an existing payment. To request a refund for a subscription payment, follow the process above. Requesting a refund does not itself cancel renewal; manage your subscription separately if you do not wish to renew.
This policy does not limit any refund or consumer rights that cannot be excluded under applicable law. Read it together with our Terms of Service and Acceptable Use Policy.
We will publish any updates here with a revised date. For questions, contact support@imagetolayers.ai.
Image to Layers AI